SIMcontrol Website: How To's

Helping customers to use the new SIMcontrol site.

How do I login to the SIMcontrol website?
To access the new SIMcontrol platform, go to:  South Africa: new.simcontrol.co.za Namibia: app.simcontrol.com.na Kenya: app.simcontrol.co.ke Nigeria:...
Fri, 31 May, 2019 at 12:42 PM
First Time User... Where do I Start?
So you have activated your account. Now what? Here is a short video to help you to get going fast:  You can also look for the "Tutorials&qu...
Tue, 23 Nov, 2021 at 5:09 PM
How do I add or suspend SIM cards on the SIMcontrol service?
You can add or suspend SIMs directly on the SIMcontrol website. Because there are no long-term contracts you can add or suspend SIMs as needed. Before a...
Tue, 23 Nov, 2021 at 4:20 PM
Can I suspend a SIM card and add it again?
Yes, a suspended SIM will not incur any fees or recharge costs. SIM can be re-activated as needed.  Important: Mobile networks may delete/recycle inacti...
Fri, 4 Jun, 2021 at 10:12 AM
How do I reset my password?
Go to the SIMcontrol login page: South Africa: app.simcontrol.co.za Namibia: app.simcontrol.com.na Kenya: app.simcontrol.co.ke Use your e-mail ...
Fri, 18 Sep, 2020 at 12:33 PM
How do I set up a Recharge Rule?
You can set up any number of recharge rules. Once you have created a recharge rule you can link any number of SIMs to a rule. You have to create separate ...
Tue, 23 Nov, 2021 at 4:54 PM
How do Account Balance Notifications work?
When your account balance (the pre-funded credit you have in your account) reaches a specific level, the system can alert you via e-mail.  Admin users c...
Wed, 12 Jun, 2019 at 7:19 AM
How do I request a Proforma Invoice for funding my account?
Because our service is pre-funded, you need to fund your account with credit (funds) via EFT / direct bank deposit / mobile money, depending on the country ...
Wed, 12 Jun, 2019 at 7:19 AM
How do I do ad-hoc or once-off recharges?
You can recharge or top up a SIM instantly with data or airtime on the SIMcontrol platform. This can be done on individual SIMs, or in bulk.  On the SI...
Thu, 17 Sep, 2020 at 4:27 PM
Why are my SIMs not recharging automatically?
SIMs may stop recharging due to the following reasons: Account has run out of funds Check your account balance under the "Account" tab. You m...
Wed, 31 Jan, 2018 at 5:59 PM