Prepaid:
Prepaid SIMs can easily be suspended on the SIMcontrol platform. This means they will no longer be monitored (no fees) and no recharges will occur. SIMs will still remain active on the network.
To suspend a SIM, click on the SIM number and move the "Status" switch to "Suspended".
SIMs can never be totally deleted from the platform, as we keep a record of past SIM activity and recharges.
To suspend SIM in bulk, find more info here.
Re-activate (unsuspend) a prepaid SIM
Should you wish to re-activate a SIM on SIMcontrol, search for the SIM on the SIMs page - make sure to filter under "Status" by "All" or "Suspended" to find the SIM.
On the SIM profile page, move the "Status" switch to "Managed". The SIM will now again be monitored and recharged.
Please be aware of SIM expiry rules before re-activating a SIM, as it may have been recycled by the network. More info on SIM expiry here.
Contract (On Billed)
On billed contract SIMs can not be suspended on the platform. Please send you cancellation request to support@flickswitch.co.za and we will process the cancellation with the network. Notice periods apply as per the SIM's specific network tariff.
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