Mobile Network Information: Airtel Kenya

Modified on Wed, 11 Apr 2018 at 08:20 AM

SIMcontrol Functionality

SIM balance monitoring (Airtime and Data) 

Usage based recharge rules

Scheduled recharge rules

Manual recharges

Bulk recharges (on request)


APN Settings

APN: internet
username: leave blank
password: leave blank

SIM Activation

SIMs are sold as registered, but inactive unless specifically requested for batch to be activated. To activate your SIM, please dial *131# from a mobile phone and ensure that you get the balance of Ksh0.01 returned. If this balance is not returned, repeat balance check.

SIM supply

Flickswitch can supply and register (KYC) SIMs in bulk. Minimum order quantity is 50 SIM cards. Lead times are typically 3 day + shipping. 

KYC / SIM Registration

Kenya requires SIMs to be registered before they can be activated. Single SIMs can be purchased and registered at any Airtel outlet. 

Flickswitch can bulk register SIMs supplied by us. 

Documents needed: 

- A copy of certificate of incorporation 

- A copy of ID of one of the company directors

SIM Expiry (number recycling)

Airtel Kenya does not recognise a recharge as SIM activity. Because of this SIMcontrol has no built-in keep-alive functionality. The device needs to have actual usage from the SIM at least every 3 months. If no activity the SIM number may be recycled by the network. 

TIP: Data expiry is seen as usage by Airtel Kenya, so you can set up SIMcontrol rule to recharge 50MB bundle for Ksh50, valid for 90 days. This will then expire every 90 days, and network will see this as usage and keep your inactive SIMs alive on the network. 

USSD Codes: 
Balance enquiry: *131#

Customer Care / Support

Dial 100

From other network, dial 0733 100 100
Twitter: @AIRTEL_KE


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