RICA SIM Registration (South Africa)

Modified on Thu, 21 Oct 2021 at 09:29 AM

SIM activation in South Africa is governed by the RICA Act 39 No. 70 of 2002

We assist with the bulk RICA registration and supply of SIM cards to our business customers.

All customers with a telecommunication service are required to submit and keep current RICA documentation to their service provider (mobile network) or its RICA agents. 

In order to fully comply with the Act, we require the following from companies before we are able to activate SIM cards:

Upload the latest company RICA documents on the SIMcontrol website under "Organisation" / "Settings" menu. (Admin Users only).

Documents required:
1. Scan of ID document of company representative (proxy)
2. Company letterhead clearly showing a) company registration number and b) physical address.

Sorry, we understand this is admin, but is unfortunately required by law and we are unable to activate SIMs before they are RICA registered.

Companies also need to be successfully RICA registered in order to activate Credit Card payments on the SIMcontrol platform. 

Further information on RICA 

Once a SIM had been activated, as a business customer the act specifies the following obligations: 

"A Business Customer’s obligation towards the RICA Act:
The following are details of the customer’s obligation towards the Act.

The business must:
- Record and store the information of the individual parties (e.g. staff members) to whom you have provided services, and store it on a database indefinitely; allowing the South African law enforcement agencies access if needed.
- Maintain the information during the following events:
+ The issuing of new SIM cards & Services
+ The transfer of SIM cards & services between staff members.
+ Staff resignations.
+ Cancellation of SIM cards & Services
   + Inform the mobile network of any stolen / lost SIM cards.

Both the authorised company representative and the staff member concerned must advise the network of the above, so that the resigning staff member’s information can be captured and stored on the mobile network's RICA database."


Note: No specific mention is made in the act regarding M2M / IoT devices. These are typically registered in the company name of the company providing the service.

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